Frequently Asked Questions
Everything you need to know about your hydration essentials.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs.
Are Owala bottles dishwasher safe?
The plastic components, including the lid and straw, are top-rack dishwasher safe. However, we recommend hand-washing the stainless steel bottle body to preserve its finish and insulation properties.
Do your products contain BPA or lead?
No, all Owala products are 100% BPA-free and lead-free. We use high-quality materials to ensure your water remains clean and safe for consumption.
Can I use hot liquids in my FreeSip bottle?
No, the FreeSip bottle is designed specifically for cold liquids. Using hot liquids can create pressure inside the bottle, which may cause the lid to open unexpectedly or spray hot liquid.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.